Effective Date: June 16, 2026

At Moving Shipping Containers, your satisfaction is our top priority. We encourage you to review our Return & Refund Policy, which outlines the terms and conditions for processing returns, refunds, and cancellations. By purchasing from Moving Shipping Containers, you agree to the policy outlined below.

Business Address: 6823 S State Hwy 78, Nevada, TX 75173, USA
Contact Email: support@movingshippingcontainers.com / sales@movingshippingcontainers.com
Governing Law: This policy is governed by the laws of the State of Texas and applicable United States federal law.

1. Contract Formation

A binding sales contract is formed when Moving Shipping Containers issues a written Order Acknowledgment confirming the customer’s order.

Orders involving freight booking, fabrication, customization, or third-party carrier scheduling may immediately incur non-recoverable operational costs.

2. Order Cancellation Before Shipment

Customers may cancel an order only before dispatch.

However:

• If freight has been scheduled

• If fabrication or customization has begun

• If supplier processing fees have been incurred

Moving Shipping Containers reserves the right to deduct reasonable administrative and operational costs from any refund.

Custom-built, modified, fabricated, or specially sourced goods cannot be cancelled once production begins.

3. No Cancellation Once Shipped

Once a product has:

• Been dispatched,

• Been released to a freight carrier, or

• Been loaded for transport,

the order cannot be cancelled in transit.

If a customer no longer wants the item, they must:

• Accept delivery,

• Inspect the goods, and

• Initiate a return within the 14-day return window described below.

Refusal of delivery does not constitute a valid cancellation and may result in return freight and handling charges being deducted from any refund.

4. 14-Days Return Window

Moving Shipping Containers offers a 14 calendar days return window from the date of delivery for non-custom goods.

This is a voluntary commercial policy and not a federally mandated cooling-off right (except in limited FTC in-home sale situations).

To qualify:

• The product must be unused

• The product must remain in original condition

• No structural modifications, repainting, or alterations may have occurred

• Original documentation must be provided

• The container must be empty, unobstructed, and accessible for pickup

The return request must be submitted in writing within 14 calendar days of confirmed delivery.

5. Products Not Eligible for Return

The following are non-returnable unless defective:

• Custom-fabricated containers

• Modified units (including, but not limited to, containers with added doors, windows, electrical systems, insulation, or custom paint)

• Special-order equipment

• Built-to-specification products

• Items altered after delivery

• Clearance or final-sale inventory

• Containers sold “as-is”

• Containers damaged due to misuse, relocation, or improper site preparation

Deposits for custom goods are non-refundable once fabrication begins.

6. Return Process

To initiate a return, customers must contact us at support@movingshippingcontainers.com.

Please include:

• Order number

• Description of the issue

• Photos (if applicable)

• Delivery date

Returns must be approved in writing by Moving Shipping Containers before any pickup or shipment is scheduled. Unauthorized returns will not be accepted.

7. Freight & Return Transportation Responsibility

Because our products involve heavy freight and logistics handling:

• Customers are responsible for return freight costs unless the item is defective

• Return shipping must be arranged through an approved freight provider

• Any collection service arranged by Moving Shipping Containers will incur standard collection charges

• Original outbound freight charges are non-refundable unless the product is defective

• Any damage incurred during return transportation may result in deductions or denial of refund

Freight, handling, storage, and re-routing charges may be deducted from refunds.

8. Inspection & Damage Claims

All deliveries must be inspected immediately upon receipt.

If goods are:

• Damaged in transit,

• Structurally compromised, or

• Not as described,

the customer must notify us within 48 hours of delivery and provide photographic documentation clearly showing the concern.

Failure to report freight damage within 48 hours may void damage claims against carriers.

If the issue is verified, we may offer:

• A replacement container (subject to availability), or

• A refund at no additional cost

9. Faulty or Misdescribed Goods (U.S. Legal Rights)

Under U.S. contract and implied merchantability principles:

If a product is materially defective or not as described:

• We will repair, replace, or refund the item

• Reasonable return freight costs will be reimbursed

• Delivery charges may be refunded where legally required

The remedy provided will be commercially reasonable and compliant with Texas Uniform Commercial Code standards.

10. Refund Processing Timeline

Once a return is approved:

• Returned goods must be received and inspected

• Refund processing will begin within 2 business days of inspection approval

• Refunds will be completed within 7–14 business days, depending on banking institutions

• Refunds are issued to the original payment method only

If payment was made by bank transfer, funds will be returned to the originating account.

11. Condition of Returned Goods

Customers have a duty of reasonable care over goods while in their possession.

If returned items show:

• Structural damage,

• Excessive wear,

• Unauthorized modification, or

• Missing components,

Moving Shipping Containers reserves the right to:

• Deny the return,

• Apply restocking fees, or

• Deduct refurbishment costs from the refund

12. Refusal of Delivery

If a customer refuses delivery without valid defect justification:

• All round-trip freight,

• Handling,

• Storage, and

• Administrative costs

will be deducted from any eligible refund.

13. Limitation of Liability

Moving Shipping Containers shall not be liable for:

• Delays caused by freight carriers,

• Customs or port delays,

• Acts of God, or

• Third-party transportation failures

Delivery dates are estimates unless expressly guaranteed in writing.

14. Dispute Resolution

All disputes shall be governed by the laws of the State of Texas.

Venue for disputes shall be within the State of Texas.

Customers agree to contact Moving Shipping Containers directly to resolve any concerns before initiating legal action or chargebacks.

15. Policy Updates

Moving Shipping Containers reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on our website with an updated effective date. The effective date at the top of this policy will always reflect the most recent revision. By completing a purchase with Moving Shipping Containers, you agree to comply with this policy. Please review it regularly to stay informed about any updates or changes.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us. We appreciate your business and are committed to resolving any issues promptly and fairly.

📧 Email: support@movingshippingcontainers.com
📧 Email: sales@movingshippingcontainers.com
📞 Phone: +1 (214) 385-5305

📍 6823 S State Hwy 78, Nevada, TX 75173, USA

Moving Shipping Containers
Quality Containers, Reliable Service.