At Moving Shipping Containers, we strive to ensure that our customers are completely satisfied with their purchases. This Refunds and Returns Policy outlines our practices and procedures for returns and refunds. By making a purchase on our website, you agree to the terms set forth in this policy.

Returns Policy

Eligibility for Returns

Return Period:
You may return most eligible items within 30 business days of receipt.

Condition:
To qualify for a return, the item must be in its original condition, unused, and in the same condition as received, including original packaging.

Non-Returnable Items

The following items are not eligible for return:

• Custom-built or special-order containers

• Containers that have been modified or altered after delivery

• Items not in original condition, damaged, or missing parts not due to our error

Return Process

1. Initiate a Return:
To begin a return, please contact our Customer Service team at:
📧 support@movingshippingcontainers.com

2. Return Authorization:
Once approved, you will receive a Return Merchandise Authorization (RMA) number.
Returns will not be accepted without an RMA number.

3. Return Shipping:
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service or shipping insurance, as we are not responsible for items lost or damaged during return transit.

Inspection and Approval

Once the returned item is received, it will be inspected to ensure it meets the return eligibility criteria. If approved, a refund will be issued to the original payment method.

Refunds Policy

Refund Processing Time

Once your return is received and approved:

• Refunds will be processed within 21 business days

• Funds will be returned to the original method of payment

Partial Refunds

Partial refunds may be granted at our discretion if items are returned in a condition that does not fully meet the original return requirements.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account again

• Contact your credit card provider

• Contact your bank

If you have completed all the above steps and still have not received your refund, please contact us at:
📧 support@movingshippingcontainers.com

Non-Refundable Charges

• Shipping and handling charges are non-refundable

• If free shipping was provided, the actual shipping cost will be deducted from your refund

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at:
📧 support@movingshippingcontainers.com

We will work with you to arrange a replacement, return, or refund as appropriate.

Policy Updates

Moving Shipping Containers reserves the right to update or modify this policy at any time. Any changes will be posted on this page.

Contact Information

For any questions regarding this Refunds and Returns Policy, please contact:

Moving Shipping Containers
📍 1560 Aurora Ave Ln, Aurora, IL 60505, USA
📞 +1 (979) 365-0023
📧 support@movingshippingcontainers.com
📧 sales@movingshippingcontainers.com

By making a purchase on our website, you agree to the terms outlined in this Refunds and Returns Policy. We appreciate your business and remain committed to providing a reliable and positive customer experience.