Return and Refunds Policy
Effective Date: July 29, 2026
At Moving Shipping Containers, we aim to provide customers with accurate product information, clear ordering terms, and dependable support throughout the purchasing and delivery process.
Because shipping containers are large, heavy equipment that often require specialized transportation, returns and cancellations are subject to the terms outlined in this policy.
By placing an order with Moving Shipping Containers, customers acknowledge and agree to the terms of this Return & Refund Policy.
Business Address:
6823 S State Hwy 78
Nevada, TX 75173
USA
Email: support@movingshippingcontainers.com
Email: sales@movingshippingcontainers.com
Phone: +1 (214) 385-5305
Governing Law: This policy is governed by the laws of the State of Texas, to the extent permitted by applicable law.
1. Order Confirmation and Contract Formation
An order becomes confirmed when Moving Shipping Containers provides written confirmation, an order acknowledgment, or an invoice reflecting the agreed product, pricing, and applicable order terms.
Certain orders may involve costs incurred before shipment, including freight scheduling, supplier processing, customization, fabrication, special sourcing, or other services performed specifically for the customer.
Where such costs have been incurred, applicable non-refundable costs may be deducted from an approved refund, as permitted by the terms of the order and applicable law.
2. Order Cancellations Before Dispatch
Customers who need to cancel an order should contact Moving Shipping Containers as soon as possible.
Cancellation requests may be accepted before the container has been dispatched, subject to the status of the order.
If the order has already incurred costs for:
Freight or transportation scheduling
Special sourcing
Customization or fabrication
Supplier processing
Other services performed specifically for the customer
those costs may be non-refundable.
Custom, modified, fabricated, or specially sourced products may not be eligible for cancellation once preparation or production has begun.
Customers should submit cancellation requests in writing to:
support@movingshippingcontainers.com
Cancellation requests are subject to review and written confirmation.
3. Orders That Have Been Dispatched
Once a container has been dispatched, released to a carrier, or loaded for transportation, the order may no longer be eligible for cancellation.
If a customer no longer wishes to receive a container that has already been dispatched, the customer should contact Moving Shipping Containers immediately.
Refusing delivery without prior authorization may result in additional transportation, return freight, storage, handling, or rescheduling costs.
Any applicable costs may be deducted from an eligible refund, where permitted by the applicable order terms and law.
4. 14-Day Return Period
Moving Shipping Containers may accept returns of eligible, non-custom products within 14 calendar days of confirmed delivery.
The 14-day return period is a voluntary commercial return policy and does not limit any rights that customers may have under applicable law.
To qualify for a return, the product must generally:
Be unused or in substantially the same condition as when delivered
Remain free from unauthorized modifications or alterations
Not have been repainted or structurally modified
Be empty and accessible for inspection and pickup
Include applicable original documentation, where required
Be returned in a condition suitable for resale
The customer must submit the return request in writing within 14 calendar days of confirmed delivery.
All returns require prior written approval from Moving Shipping Containers.
5. Products Generally Not Eligible for Return
The following products are generally not eligible for return unless defective, materially misdescribed, or otherwise subject to a remedy required by applicable law:
Custom-built or custom-fabricated containers
Modified containers
Containers with customer-requested doors, windows, electrical systems, insulation, or other modifications
Custom-painted or specially finished units
Special-order products
Products built or sourced specifically to customer specifications
Products that have been altered after delivery
Clearance or final-sale products, when clearly identified as such before purchase
Products sold on an “as-is” basis, when clearly identified as such before purchase
Products damaged through misuse, neglect, unauthorized modification, relocation, or improper handling after delivery
Deposits or payments for custom or specially ordered products may become non-refundable once customization, fabrication, sourcing, or other work has begun.
Any applicable non-refundable terms will be disclosed before the customer places the order.
6. How to Request a Return
To request a return, contact:
support@movingshippingcontainers.com
Please provide:
Order or invoice number
Customer name
Delivery date
Reason for the return
Description of the issue
Photos or videos, where applicable
Moving Shipping Containers will review the request and provide written instructions if the return is approved.
Customers should not arrange or ship a container back without receiving written return authorization.
Unauthorized returns may not be accepted.
7. Return Transportation and Freight Costs
Shipping containers require specialized transportation and may involve significant freight and handling costs.
Unless the return is required because the product is defective, materially damaged in transit, or materially different from the product ordered, the customer may be responsible for applicable return transportation costs.
Depending on the circumstances, the customer may also be responsible for:
Return freight
Pickup charges
Transportation costs
Storage charges
Handling fees
Re-routing charges
Site-access related charges
Other reasonable costs associated with returning the product
Original outbound delivery charges are generally non-refundable unless the return is due to a verified defect, material damage, or material discrepancy attributable to Moving Shipping Containers, or otherwise required by applicable law.
If Moving Shipping Containers arranges return transportation, applicable charges will be communicated to the customer before the return is scheduled whenever reasonably possible.
Any damage occurring during return transportation may affect the amount of the refund.
8. Damaged or Incorrect Deliveries
Customers should inspect their container as soon as reasonably possible after delivery.
If a container arrives with visible damage, significant structural issues, or does not materially match the product ordered, customers should:
Document the issue with photographs or videos;
Note any visible damage on the delivery documentation, when possible; and
Contact Moving Shipping Containers promptly.
For transportation-related damage, customers should notify us within 48 hours of delivery whenever possible so that we can promptly assist with the carrier claim process.
Customers should provide clear photographs and a description of the issue.
If an issue is verified, Moving Shipping Containers may, depending on the circumstances and product availability:
Arrange a repair;
Provide a replacement;
Offer an appropriate partial refund; or
Provide another reasonable resolution.
The remedy will depend on the nature of the issue, the product, and applicable law.
9. Defective or Materially Misdescribed Products
If a product is determined to have a material defect or is materially different from the product description or order confirmation, Moving Shipping Containers will work with the customer to determine an appropriate resolution.
Depending on the circumstances, the resolution may include:
Repair;
Replacement;
Partial refund; or
Full refund and return of the product.
Where a return is approved because of a verified defect or material discrepancy attributable to Moving Shipping Containers, reasonable return transportation costs may be covered or reimbursed as appropriate.
Nothing in this policy is intended to limit rights or remedies that cannot legally be waived under applicable law.
10. Return Inspection and Refund Processing
Once an approved return has been received, Moving Shipping Containers may inspect the product to confirm that it meets the applicable return requirements.
Refund processing will begin after the return has been received and the inspection has been completed.
Approved refunds are generally processed within 7–14 business days after return approval and completion of the applicable inspection.
The time required for funds to appear in the customer’s account may vary depending on the customer’s bank or payment provider.
Refunds are generally issued using the original payment method.
For payments made by bank transfer, approved refunds will generally be returned to the originating account or another account verified and approved by Moving Shipping Containers.
11. Condition of Returned Products
Customers are responsible for taking reasonable care of a product while it is in their possession.
A return may be denied or the refund amount may be adjusted if the product has been:
Structurally damaged after delivery;
Modified without authorization;
Repainted or altered;
Used in a manner inconsistent with its intended purpose;
Damaged during customer-arranged transportation;
Returned with missing components or accessories; or
Subjected to excessive wear beyond reasonable inspection or use.
Where permitted, reasonable repair, refurbishment, transportation, or other applicable costs may be deducted from an approved refund.
12. Refusal of Delivery
Customers should contact Moving Shipping Containers before refusing delivery whenever possible.
If a customer refuses delivery for reasons unrelated to verified damage, defect, or material discrepancy, the customer may be responsible for costs associated with:
Initial transportation;
Return transportation;
Storage;
Handling;
Re-routing;
Rescheduling; or
Other reasonable logistics expenses.
Any eligible refund will be calculated after applicable costs have been determined.
Refusing delivery does not automatically constitute a cancellation or approved return.
13. Delivery Delays
Delivery dates and timeframes are estimates unless a specific delivery date has been expressly confirmed in writing.
Moving Shipping Containers is not responsible for delays caused by circumstances outside its reasonable control, including:
Severe weather;
Road restrictions;
Carrier delays;
Transportation issues;
Government requirements;
Natural disasters; or
Other force majeure events.
We will make reasonable efforts to communicate significant delivery delays and provide updated information when available.
14. Chargebacks and Disputes
Customers are encouraged to contact Moving Shipping Containers directly regarding any concern with an order, payment, delivery, or refund.
We will make reasonable efforts to investigate and resolve customer concerns promptly.
If a payment dispute or chargeback is initiated, Moving Shipping Containers may provide relevant order, invoice, payment, communication, and delivery records to the applicable payment processor or financial institution.
Nothing in this policy limits any rights a customer may have under applicable law or the rules of the relevant payment network.
15. Policy Updates
Moving Shipping Containers may update this Return & Refund Policy from time to time.
Any changes will be posted on this page with an updated effective date.
The effective date shown at the beginning of this policy reflects the most recent revision.
Customers are encouraged to review this policy before placing an order.
Contact Us
If you have questions about returns, refunds, cancellations, or an issue with your order, please contact us:
Moving Shipping Containers
Email: support@movingshippingcontainers.com
Email: sales@movingshippingcontainers.com
Phone: +1 (214) 385-5305
Address:
6823 S State Hwy 78
Nevada, TX 75173
USA
We are committed to reviewing customer concerns fairly and working toward a reasonable resolution in accordance with our policies and applicable law.
Moving Shipping Containers
Quality Containers, Reliable Service.